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Case Study

How GBH Streamlined Cybersecurity Training for 20+ Clients with usecure

Kerryn Zendera

Managing cybersecurity training and compliance for a global, diverse client base is no easy feat. GBH, an MSP operating across the Dominican Republic, the US, Mexico, and Portugal, faced exactly this challenge. As they expanded, it became increasingly difficult to manage human cyber risks for their clients without adding significant administrative burden. That’s when they turned to usecure.

The Challenge

GBH provides a range of IT services to their clients, including virtual CTOs/CIOs, product design, and IT support. As their clientele grew across multiple countries, so did the complexity of ensuring cybersecurity training and compliance in line with local regulations.

Their clients, often targeted by cyberattacks, needed regular training on cybersecurity threats like phishing. However, coordinating this training while maintaining compliance across different regions was becoming a logistical nightmare. GBH needed an admin-lite solution to tackle human risk management (HRM) without overwhelming their resources.

 

The Solution

GBH partnered with usecure, an MSP-tailored platform designed to make HRM easy. With usecure’s suite of tools—uLearn for video-based security awareness training, uPhish for realistic phishing simulations, uBreach for dark web breach monitoring, and uPolicy for automated policy management—GBH was able to roll out cybersecurity training quickly and efficiently.

Key features of usecure that helped GBH include:

  • Automated Microsoft 365 synchronization: Ensured that user data remained current without manual input, even as clients added or removed employees.
  • Custom reporting: GBH could track client progress and compliance through automated, customizable reports.
  • Localized content: Training and policies were tailored to meet the regulatory requirements of the different countries GBH’s clients operate in.
  • Minimal admin workload: With usecure’s automation tools, GBH was able to train clients with little day-to-day effort, allowing them to focus on growth.

The Results

After implementing usecure’s HRM solutions, GBH saw significant improvements in user cybersecurity awareness. Clients experienced fewer successful phishing attacks, while policy compliance rates rose thanks to automated reminders and signature tracking. Most importantly, GBH could continue expanding without adding to their administrative workload.

With usecure, GBH is now confident in their ability to manage and protect their global client base from human cyber risk—all while maintaining compliance with local regulations and minimizing the impact on their bottom line.

Want to learn more? Read the full case study here and explore how usecure’s automated HRM solution can help your business manage human cyber risk effortlessly.