How Infinity Group Achieved 99% Phishing Resilience and Cut Human Cyber Risk by 60%

For MSPs, client trust depends on more than just firewalls and patch management — it relies on proving that people, the biggest attack surface, can be trained and measured effectively. Infinity Group UK, a managed service provider supporting organisations across the UK, turned to usecure to achieve exactly that — with results that MSPs can’t ignore.

The Challenge Every MSP Faces

Like many MSPs, Infinity Group needed to:

• Reduce staff susceptibility to phishing attacks

• Deliver consistent, auditable training for compliance frameworks like ISO and GDPR

• Gain visibility into their human cyber risk profile without adding admin overhead

As Rory M., IT Infrastructure Manager at Infinity Group, put it:

“We needed a platform that was easy to use, quick to roll out to all staff, and could help us measure and improve our human cyber risk. The ability to automate training and gain visibility into phishing resilience has been a real game-changer for us.”

The Results That Matter

By implementing usecure’s Human Risk Management platform, Infinity Group achieved:

• 99% phishing resilience (only 1% compromise rate across 513 simulations)

• Over 60% reduction in Human Risk Score (from 565 to 223)
• 93% decrease in phishing risk (uPhish score dropped from 350 to 23)
• 91% training average across 209 completed courses

These improvements didn’t just strengthen Infinity’s internal security posture — they demonstrated to clients that their MSP could deliver measurable resilience against human-driven threats.

The Results That Matter

By implementing usecure’s Human Risk Management platform, Infinity Group achieved:

• 99% phishing resilience (only 1% compromise rate across 513 simulations)

• Over 60% reduction in Human Risk Score (from 565 to 223)

• 93% decrease in phishing risk (uPhish score dropped from 350 to 23)

• 91% training average across 209 completed courses

📄 Want the full story? Download the Infinity Group case study.

Why This Matters for MSPs

Infinity Group’s success highlights three lessons every MSP can take forward:

1. Automation is non-negotiable – Automated training and phishing simulations freed Infinity from manual admin while ensuring consistent coverage.

2. Proof drives trust – Audit-ready reporting and risk scores gave Infinity evidence to support compliance and reassure clients.

3. Reducing human risk builds client value – Achieving measurable resilience isn’t just a win for internal security; it proves to clients that their MSP can safeguard people as well as technology.

For MSPs looking to reduce human risk, win client confidence, and add compliance-ready value, usecure is more than a tool — it’s a growth enabler.

Built for MSPs

Infinity Group’s journey shows why more MSPs are adopting usecure:

• Admin-lite automation keeps workloads lean

• Risk-tailored training adapts to different industries and compliance needs

• Clear risk reporting translates human behaviour into measurable metrics

🚀 Ready to replicate Infinity’s success? Sign up for your free not-for-resale (NFR) partner licence and see how usecure can transform your clients’ human risk posture.